Shipping policy
Delivery Areas
We ship our products internationally from Lorgues, France.
Processing Times
Orders are processed within 48 business hours of receiving payment. Orders placed during weekends or holidays will be processed the following business day.
Delivery Methods and Carriers
We primarily ship via Colissimo and Mondial Relay.
Express delivery via Chronopost is available upon explicit request via email prior to ordering.
Delivery Times
Delivery times depend on the carrier chosen and the destination. You will receive an estimate when you select your delivery method at checkout.
Delivery Costs
Delivery costs are automatically calculated when you place your order and specified at checkout.
Order Tracking
A tracking number will be sent by email as soon as your package is shipped, regardless of the delivery method selected.
Delivery Delays and Incidents
We are not responsible for any incidents, delays, losses, or damages related to carriers once the package has been handed over to them. If you encounter any delivery issues, please contact us; we can then initiate an investigation with the carrier in question and assist you with the claim process.
We ship our products internationally from Lorgues, France.
Processing Times
Orders are processed within 48 business hours of receiving payment. Orders placed during weekends or holidays will be processed the following business day.
Delivery Methods and Carriers
We primarily ship via Colissimo and Mondial Relay.
Express delivery via Chronopost is available upon explicit request via email prior to ordering.
Delivery Times
Delivery times depend on the carrier chosen and the destination. You will receive an estimate when you select your delivery method at checkout.
Delivery Costs
Delivery costs are automatically calculated when you place your order and specified at checkout.
Order Tracking
A tracking number will be sent by email as soon as your package is shipped, regardless of the delivery method selected.
Delivery Delays and Incidents
We are not responsible for any incidents, delays, losses, or damages related to carriers once the package has been handed over to them. If you encounter any delivery issues, please contact us; we can then initiate an investigation with the carrier in question and assist you with the claim process.