Refund policy

Return Policy

We want you to be completely satisfied with your purchase. If the product is not suitable or is defective, you can return it according to the following conditions:

• Return Period: You have 14 days from receipt of your order to request a return.
  
  
• Product Condition: Items must be returned in their original condition, in their original packaging, with all accessories and tags, and with no signs of use or damage.
  
  
• Return Process: To initiate a return, contact our customer service by email to obtain a return slip and instructions. Include this slip in the package before shipping.
  
  
• Shipping: Return shipping costs are the customer's responsibility, except in cases of defect or error on our part. We recommend using a traceable shipping method.
  
  
• Non-compliant Returns: Incomplete, damaged, or used items will not be accepted and will not be refunded.

Refunds

• Refund Time: Refunds will be issued within 7 to 14 business days after receipt and verification of the returned product.
  
  
• Refund Method: The amount will be credited to the payment method used when placing the order.
  
  
• Shipping Costs: The initial shipping cost will only be refunded if the entire order is returned, except in cases of defect or error on our part.

Exchanges

If you wish to exchange an item, return it using the procedure above, then place a new order for the desired item.

Contact

For any questions regarding our return and refund policy, contact us at the dedicated customer service email address.